What is a Telephone On Hold system?
A Telephone On-Hold system attaches to your existing phone system, to entertain and market to individuals when they are placed on-hold. Instead of hearing silence, the caller will hear a combination of music and marketing messages that are customized for your business. TelephoneOnHold.com uses professional voice talents, digital recording studios, and advanced playback equipment.

Why should my company get an on-hold marketing system?
Reinforces ad campaigns
Builds buyer confidence
Enhances company image
Entertains caller
Creates sales opportunities
Reassures callers that they are not forgotten
Keeps callers from hanging-up
Psychologically reduces hold-time
Over 85% of callers prefer on-hold systems

Why TelephoneOnHold.com?
In short, our service, quality audio, and value. Here are a few other reasons:
Professional voice talent
Fully licensed music
Our in-house studio provides immeidate turnaround
Competitively priced
Equipment is easily setup
24-7 Customer service & support
Message updates are easily submitted online
Your company is assigned a personal "on-hold concierge"
We're family owned & operated - which means you'll receive consistent, friendly service
We've been around the block and know what works (experience counts!)
Each time you call, we'll make you smile (or your money back!)

Will the system work with my current phone system?
TelephoneOnHold.com offers equipment that is compatible with both digital PBX (KSU) phone systems (often found in business offices) and analog phones (most commonly used at home or in smaller offices). If you don't have a big business phone system, we have simple adapters that will give your phones Telephone On Hold capability! (They install just like an answering machine and work brilliantly to provide your callers with a world-class on-hold experience!) Please inquire for more details with a TelephoneOnHold.com sales consultant regarding the appropriate on-hold system for your business. 1-866-359-HOLD (4653)

What does an on-hold script look like?
While all of our on-hold scripts are custom, on-average, our scripts are 8 paragraphs in length corresponding to approximately 6 minutes of audio run-time. When produced in our studio, we include segments of just music in between each of the paragraphs of text. Of course, you'll be able to select precisely which music tracks you would prefer from our soundstage page.

What kind of on-hold equipment will I need?
If you have a business phone system with music on hold capability, chances are you'll require a small playback device (an external audio player) that plugs directly into your phone system. This device plays audio 24-7 into your phone system so whenever a caller is placed on-hold, they will hear what is being broadcast by this box. If, on the other hand, you do not have a business phone system with music on-hold capability, we can supply you with an adapter that will give you this ability. (If you've purchased your office phones from an office supply store, chances are you'll need an adapter.) Either way, we can help you out!

What is so good about the digital playback system?
Our digital playback systems store audio to digital memory and replay it constantly without any moving parts. No moving parts means maintenance-free operation. They are simple to install (of course, if you should ever require technical assistance, feel free to call our staff 24/7!)

I was searching on the Internet for an On-Hold company and stumbled upon TelephoneOnHold.com. Why don't I see prices on your site?
We are a comptetively priced on-hold provider that provides this service to thousands of business owners. Not all of our clients fit into the same pair of shoes. In fact, some like sneakers, others like slippers. After a five minute discussion, we can provide you with appropriate pricing for your company. Equipment needs, number of locations, frequency of program changes, special language requirements, automated attendant recordings, etc., all play into the equation of pricing. We think you'll be pleasantly surprised at the overall value that we are able to provide to your company.

Who writes the on-hold script?
Our in-house staff of scriptwriters will craft a script for you. The writers in our ScriptLab will create your script based on: 1) information that you provide to us about your business, 2) goals that you wish to accomplish with your on-hold marketing, 3) previous scripts that we've created for similar businesses in the past, and 4) our savvy knowledge of what callers want to hear and what they don't want to hear. Once we complete your rough draft, we'll send it over to you for your review and approval. It really is that simple.

What's the square root of 16,129?
That's easy, 127.

What was the point of the last question?
Humor.

What you can message to your customers?
Customer service
Hours of operation
Location
Contact information, including Website address and email
New products/services
Speed of service
Specials
Price offerings
Discounts
“See our online catalog”
“In the event of an emergency…”
“We specialize in…”
“Sign up for our monthly newsletter online at…”
“Recent awards that we have received include…”
“We are a fully licensed practice…”“Dr Smith updates his education regularly, attending conferences every month…”
“We are a family owned and operated business…”
“Our quality standards are among the highest in the industry…”
“Did you know that…”
“We've been in business for x years…”

How often should I change my on-hold message?
It depends on the nature of your business. If you're in an industry that has frequent promotions and changing product information, then you might consider updating it frequently. If you business is seasonal, however, then it would be in your best interest to change your program for those seasons. Keeping your program up to date is a good way to inform callers of recent changes: specials, employees, hours, contact information, etc.

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