Are you in on-hold denial? Don’t think you put people on hold very much – or even, at all? Try this little trick. Put a piece of tape on your phone’s hold button for one week – and see how many times you actually use it. Every time you press that button, an opportunity is missed if you don’t have music on hold messaging from TelephoneOnHold.com. Hold time is wasted time if your caller is waiting…..waiting…..in limbo… for a message on hold from you!
Call anytime 866-359-4653 and visit us at TelephoneOnHold.com.
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A professionally recorded auto-attendant greeting and voice prompts from TelephoneOnHold.com will provide your callers a world-class experience. Every caller will receive consistent, professional attention. Improve your business image and sound more professional with our professional voicemail and auto-attendant prompts. Visit our voice prompts site for more information!
Call anytime 866-359-4653!
Don't forget - we are also experts in music on hold messaging!
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At TelephoneOnHold.com, we demonstrate a selection of our voice talent on our Soundstage. However, we know that the most important voice in a music and message on hold production is yours! We work with you to develop an on hold production that sounds like your business - whether that is fanciful and airy or grave and austere or somewhere in between. It is important to reinforce your voice, your brand, with your music and message on hold. It is what makes you unique, defines you as a company and provides insight for your callers.
Let your voice be heard with a customized music and message on hold production from TelephoneOnHold.com!
Call anytime 866-359-4653 or visit us at www.telephoneonhold.com.
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When it comes to picking message on hold voice talent, should you choose a male voice or a female voice for your on hold program? It actually depends on what best reflects your business. Who normally answers your phone and interacts first with your callers? If your office staff is primarily female, you might want to choose a female voice. If your sales staff is all male, then a male voice might be just right to set the tone on hold. But overall – there’s no specific voice that’s right for any specific industry. At Telephone On Hold, we have a talent roster of male and female voices (and yes, they are real people, not computers!) who are highly skilled and polished professionals – and they know how to read your message on hold script to bring it to life. So – go with your instincts and pick the voice that sounds just right to you. We bet your callers will like it too!
Visit our Soundstage at http://www.telephoneonhold.com/soundstage.html to listen to samples of our voice talent and music tracks!
Call anytime 866-359-4653!
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Does your business provide callers a sound experience?
When was the last time you called your own business & listened to what callers hear while on-hold? Is it a local radio station, possibly advertising your competitor or playing offensive music? Does the caller's experience on-hold fit your business style? Does your business sound like everyone else?
Whether you want to inform, educate or entertain, what your callers hear while on hold has a resounding impact on their perception of your business!
Don't risk your business' on hold experience with just anyone! At Telephone On Hold, our team will work to ensure your callers receive a sound experience! Call us today at 866-359-4653 or visit us at http://www.telephoneonhold.com.
Music on hold, messages on hold, commercials on hold & more by TelephoneOnHold.com.
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Happy New Year! Whether we call them resolutions or just goals for the new year, most of us have a list of things we’d like to accomplish in the coming months. If one of your agenda items is to devote more attention to building your business, the answer is as close as your phone. For effective and consistent marketing, don’t overlook the opportunity you already have every time your phone rings. Why not entertain and inform your clients while they wait on hold? An on hold program can reveal aspects of your business, your background, and services you provide that your clients might not realize are available – all while keeping them aware that they haven’t been forgotten and that you’ll be back on the line to help them in just a few moments. Build a brighter future for your business in 2015 with a great on hold program from Telephone On Hold!
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We’re always looking for opportunities to network with our clients and their colleagues! Telephone On Hold was represented at the Atlantic Coast Veterinary Conference on Tuesday, October 14th through Thursday, October 16th at the Atlantic City Convention Center in Atlantic City, New Jersey. Professional Audio's President, Justin Ginsberg, attended to meet, greet and provide information on our marketing services to veterinarians and other attendees of the event. The Atlantic Coast Veterinary Conference provides information on state of the art techniques and advances in the veterinary field, and also serves as an opportunity for attendees to obtain Continuing Education Credits for license renewal. Attendees received up to 24 RACE approved Continuing Education credits in a relaxing and fun environment. They also had the opportunity to hear more than 40 of the foremost veterinary speakers in the United States, as well as to talk with them during the “Lunch With The Professors” events. The Exhibit Hall was home to more than 150 leading suppliers of veterinary goods and services (including Telephone On Hold!) and attendees found prime opportunities to network with colleagues during the evening receptions. Ginsberg presented "The Value of the Phone Call" to those in attendance and took Q&A's from vets, practice managers, and technicians. Save the date for 2015 – Monday October 12 through Thursday October 15 in Atlantic City! See you there!
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Congratulations to our latest Client Of The Month, Synergi MedSpa! Located in Chesterfield Valley, Missouri, and a valued client of Telephone On Hold since 2005, Synergi MedSpa is no stranger to honors. They have been selected as one of the top five favorite medical spas in the nation by their industry peers! Synergi MedSpa is dedicated to providing the most advanced procedures, like Botox, Juvederm, Latisse, ultherapy, microdermabrasion, laser hair and tattoo removal, using cutting edge technology. Their clients receive the newest breakthroughs available in aesthetic enhancements in a premier atmosphere that focuses on each individual’s needs throughout every stage of the treatment process. Here’s what Synergi MedSpa Director Michelle Somers has to say about her experience with Telephone On Hold.
I have worked with Justin since our business began in 2005 and wouldn’t consider switching to any other service. They are very responsive, professional and personable. The turnaround time on production changes never ceases to impress me. Clients often inquire about the on-hold messages when we return to line. I would highly recommend Telephone On Hold for your on-hold service.
Michelle gave us a rousing endorsement! She remarked that their on-hold programming from Telephone On Hold provides all of the following benefits to their company:
1. Creates a professional image for our business/practice
2. Educates our callers about our services
3. Promotes new services and products
4. Keeps our callers from hanging up
5. Frees our staff to answer more complex questions
6. Affordable marketing option for our business/practice
7. Knowledgeable assistance with equipment decisions and troubleshooting
8. Responsive and professional customer service
9. Quality work and quick turnaround time for programs and changes
10. Experienced people make it easy to complete the script and program
11. Talent and music roster allows us to customize our program to suit our taste
Thanks for your testimonial, Michelle! We’re proud to feature Synergi MedSpa as our Client Of The Month!
If your medspa is looking for a great on-hold experience please visit http://www.telephoneonhold.com/day-spas--med-spas.html
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Our company just returned from the annual On Hold Messaging Association conference. This conference's content was especially relevant - including sessions on new technology, advancements in telephone technologies, and much more. Telephone On Hold's Justin Ginsberg participated in a panel session to discuss new phone systems and the benefits of using a quality on-hold messaging provider. As well, he participated in coordinating the association fundraising efforts. Ginsberg is a two-time elected board member of the On Hold Messaging Association.
Fortunately, there was some time for fun, too! The conference included a Hawaiian themed band performance at the gala ceremony, a backstage trip to Universal Studios, and lots of networking time for OHMA members to catch up, share best practices and hopefully enjoy some time in the warmth of Florida.
Our company is proud and privileged to be active members of this association - going on 10-years.
Photo from Universal Studios parade seen below.
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Here at Telephone On Hold dot com, we’re kind of “into” the whole phone thing – and we modestly consider ourselves experts on how to behave on the phone. We’d like to offer a few suggestions that we think will help you and your staff become more professional in their phone etiquette, and we know your callers will appreciate the enhanced phone experience, too! So get ready for --- thirteen tips for better business phone behavior!
The phone rings – but, hold on, before you answer it, you should keep a few things in mind. First – get ready to give the phone your full attention. Yes, that means turning away from other work that you are doing. It helps to place your phone where you actually have to turn your body to answer it. But – here’s the second tip – be sure to have something to write with - and write on – close at hand.
Got it? Now you’re ready to answer that phone! Tip three – before you pick up that receiver, SMILE! You might want to put a picture of something or somebody you really like where you can see it when you answer the phone. Trust us, the smile can be heard and felt over the line – and smiling actually does change your own attitude about the call, too!
Tip four – answer the call in a timely fashion, by the second or third ring. There’s really no excuse for eating, slurping your coffee, or smacking gum while you are answering a business telephone. Tip five - when you answer, be professional and respectful to the caller, and use a pleasant tone of voice. Remember that smile! The caller is a “guest” in your telephone home – make them feel their call is welcome! Greet the caller warmly, and identify yourself and your department. Ask “How may I help you today?”
Tip six – During the call, focus your attention on the caller, and use their name during the conversation. Speak in a pleasant, calm, voice and choose your words with care, avoiding company jargon that to you seems natural, but that the caller may not understand. Articulate your words clearly and speak distinctly, especially when providing detailed information to the caller. Ask if they would like anything repeated, clarified or explained further. Ask “Have I answered all your questions? Is there anything else I can do for you today?”
Tip seven – here’s where we come in! If you must leave the caller to research a question or to answer another call, don’t leave the line open. Say “May I place you on hold for a moment?” and assure them that you will return shortly. Then place the caller on hold to enjoy our wonderful custom On-Hold program until you return. Learn all about our on-hold services at Telephone On Hold dot com.
Tip eight – master your phone system. Make sure that you know how to transfer calls, put people on hold, send them to voicemail, and return to the callers efficiently. Practice makes perfect!
Tip nine – when you can’t answer a question, or the question is outside your area of expertise, please don’t say “I’m JUST the receptionist, clerk, etc.” Your job is important! You ARE the receptionist, clerk, etc – you are not JUST anything. Value your job and your own place in the company, and command the respect you deserve. When transferring calls, say “Let me connect you with (name) at (extension number), who can help you with that.” Explain to the coworker receiving the call as much as you can about the problem or question, and introduce the caller before releasing the call to them.
Tip ten – When ending a call, restate any follow-up that is expected by you or the caller. Here’s a good place to SMILE again – and thank the caller for calling. Invite them to call again with any problems or questions you can help resolve.
Tip eleven – If your phone offers voicemail, learn how to transfer calls to your coworkers’ voicemail, and make sure you reply to your own, too! Remember to ask the caller if they would like to be transferred to voicemail – some callers view voicemail as the graveyard for unanswered calls. Reassure the caller that your coworker will receive and reply to the voicemail in a timely manner – and make sure they do! If the call is urgent, follow up with an email or text to your coworker to let them know they have an urgent call waiting for a reply. If you need to take a message instead, let the caller know how long the person will be unavailable and when they may expect a return call. Assure the person that you will deliver the message immediately, and do so as soon as you hang up. Clearly write down the name of the caller (ask for spelling if it’s an unusual name), the phone number where they prefer to be reached, and a time that will be convenient to return the call. Include a short message and read it back to the caller to make sure you’ve understood what they want.
Complaint calls are nobody’s favorite, but they’re a dime a dozen in most businesses, so for tip twelve – let’s talk about how to handle those. First, take a deep breath – and just listen! Let the caller vent – don’t overreact and get defensive. Remember, no matter what they say, they are not angry with you. They just want a problem resolved. Assure them that you are there to help, and that you understand how frustrating the problem must be. Admit that the problem is real, and apologize even if the problem is not your fault. Say “I’m very sorry this has happened,” and mean it. Sincerity is important. Your sympathetic tone will help your angry customer calm down. You are on their side! Let them know that you are as anxious as they are to find a solution to the problem.
Next – be positive that a solution is available, and that you are going to resolve the problem. Don’t blame anyone – the caller, yourself, or anyone you work with, and don’t make excuses. The important thing is to address the solution to the problem, not the cause.
Finally, talk about some solutions to the problem that you can both agree on, or ask what you can do to resolve the problem for them. What will make them happy? If it’s reasonable, do it – if not, explain why not, and suggest an acceptable compromise. If possible, offer some alternative solutions – would you prefer this, or this? Having a choice of outcomes gives the caller a feeling that they were a part of the solution, and restores their self-esteem. It’s embarrassing to complain, especially if they’ve been loud and annoying! Most angry people are normally very nice. They want to end the call feeling like they’ve come to an agreement, and that everyone is on good terms again. You don’t want them going away feeling ashamed that they called, and reluctant to do business with you ever again. Empower them with a part in the solution, and you’re on the same team again.
If you just can’t solve the problem, and the caller insists on talking to “someone who knows something,” or “your supervisor,” go ahead and transfer them on up the line. Once they’ve vented to you, part of the problem has actually been resolved. They’ve calmed down and are more ready to address the actual solution to their problem. You’ve paved the way!
Here are some unlucky phrases that can lead to bad business phone karma – so let’s call these tip thirteen!
When your impulse is to say “I don’t know” – stop and say, “That’s a good question. Let me find out for you.” Let the caller know when to expect an answer, or at least some indication that you’re working on it.
Before you blurt out “We can’t do that” - take a deep breath and put a positive spin on it. Say “Here’s what we can do” and then offer some suggestions.
When you’re tempted to say “You’ll have to…” -- be a little less demanding with “Please help us by….” doing the same thing. Thank them for their help in the situation, too.
Anytime your gut or pure reality tells you to say “No” to a client’s request, stop dead in your tracks. Say “Let me think about this (or discuss this with my supervisor) and get back to you with an answer.” Then find some way to state the situation in a positive way. Explain why you can’t honor their request, and offer an acceptable alternative that you are able to provide.
We hope the thirteen tips we’ve just provided will help you and your staff impress your callers with your better business phone behavior! Remember, it’s really all about consideration and common sense. The phone is a valuable business tool, allowing you to connect in a personal way with your callers – that’s an all too rare opportunity these days! Don’t let poor phone manners drive a wedge between you and your most valuable asset – your customers! Thanks for listening!
Let us help you improve your company’s phone experience. Learn more at Telephone On Hold dot com or call 1-866-359-4653.
#musiconhold #messageonhold #callanytime #onholdmessaging #onholdmusic #commercialsonhold #on-hold #onholdmarketing #branding #marketing #onholdexperts #callanytime #engagedonhold #etiquette
Sore throats, congestion and colds are common complaints. Most of us simply go ahead and work through them, with the aid of some over the counter remedies. But pity the poor voice talent who is sidelined by these ailments until they no longer “soud like they have a cod!“ Congestion is usually the culprit, and here’s a helpful tip garnered from several voiceover talent friends. At the first sign of a cold, resist the temptation to curl up with a big bowl of ice cream – dairy products are known to produce phlegm, which adds to congestion. Stick to soup, fruit juice and tea to soothe that sore throat!
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When recording your on-hold programs, our talent often find themselves in a soundproof booth to facilitate a recording free of unwanted ambient noise. Many voiceover artists have occasionally found themselves recording in less than ideal circumstances, and have had to invent ways to soundproof all kinds of unusual recording situations. They can take comfort in the fact that they had some famous company! The original soundproof booth was invented by Alexander Graham Bell’s assistant, who wanted to stop his landlady from overhearing his conversations. The prototype was built in 1877 with blankets wrapped around a box – a method still used today by many ingenious voiceover artists when they have to record “on the road!” Some early models of soundproof booths were less than ideal – the doors often got stuck, causing the occupant to have to fight their way out, since yelling for help in a soundproof booth didn’t make much sense. Happily, today we have better booths and better reasons for using them --- to record great audio for our clients!
#musiconhold #messageonhold #callanytime #onholdmessaging #onholdmusic #commercialsonhold #on-hold #onholdmarketing #branding #marketing #onholdexperts #callanytime #engagedonhold #voiceover
Have you ever lost loose change while riding an amusement park ride? Or had a wave break on your towel and carry off one of your shoes or kids’ toys? Those events are nothing compared to the embarrassment and inconvenience of losing your dentures during summer fun! It may sound bizarre, but a close relative actually had a wave carry off her dentures during her first day of vacation – and it was a long week at the beach for her with no teeth! It’s not too late to plan ahead for summer fun and freedom from the worries of dentures --- talk to your dentist about implants, and enjoy a fun filled denture-free summer! Learn more about our dental on-hold marketing solutions here.
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Telephone On Hold
We're here to help your business create a great on-hold experience. We've been very fortunate to assist thousands of small and large businesses with their on-hold marketing. Have fun reading a few posts of our blog! Have a question? Give us a call at 1-866-359-4653.
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