What is a Telephone On hold MUSIC AND MESSAGING SYSTEM?

A Telephone On Hold system attaches to your existing phone system (or to your on-hold adapter for analog phones) to entertain and market to individuals when they are placed on-hold. Instead of hearing silence, the caller will hear a combination of music and marketing messages that are customized specifically for your business or medical practice. Our in-house script team will create a customized on-hold marketing script just for your business. Once it is approved, we'll have this script recorded by your favorite voice talent. To finish up the production, our engineers master and produce your finalized on-hold program with background music. 

How long will my on-hold program be?

In general, our on-hold marketing programs are approximately 8 messages long - corresponding to six to eight minutes of total run time when it is finished and produced. (This isn't to say that you should place callers on-hold for six-minutes! This program length offers great variety for callers who call back and for the caller that is placed on-hold for an unusually extended length.) Your on-hold marketing program could be a bit longer or a bit shorter. Our engineers, scriptwriters, and voice talents ultimately determine the length. (In the on-hold world, length matters.)
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How often should I change my MUSIC on-hold marketing program?

Great question! This depends on a number of factors including your industry, company or medical practice, marketing goals, and budget. We offer a variety of package offerings to keep your on-hold marketing current and fresh. Alternatively, you may wish not to update your program and set your own schedule. That's fine, too! Here's an example: An automotive dealership might wish to update their on-hold program monthly (to correspond with new cars, deals, etc.) whereas a dental office might prefer to update their on-hold program quarterly (spring cleaning, back to school, December holidays, New Years' resolutions, etc.) On the other hand, a funeral home, which (hopefully) does not see repeat callers and does not (hopefully) offer regular specials, may wish to update their on-hold music and marketing less frequently. Our most popular solution is our "Signature 4" which includes 4 changes per year (quarterly). When you call us, we'll be glad to share with you what's most popular for your industry and all of our available packages and options. (You can always scale up or down, without a fee.) And, if one of our popular packages doesn't suit your needs, we can always create a custom solution just for you. Keeping your program up to date is a good way to inform callers of recent changes: specials, employees, hours, contact information, etc. (Changing your on-hold marketing program is important - but not quite as important as changing your underwear.)
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What's A "Signature Plan?"

Our "Signature Plans" are our most popular on-hold marketing solution and is what we're known for. With our "Signature Plans," all equipment, scriptwriting, voice talent, music royalties, and licensing are included as well as regular on-hold marketing program updates. Depending on your industry, marketing goals and budget, we offer "Signature Plans" that include 2, 4, 6, 12 or more updates per year. Don't worry, you can always upgrade or downgrade! (Life is stressful enough! Don't lose sleep over selecting the right or wrong on-hold package!)
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What's the turnaround time?

Because of our three in-house studios, equipment inventory, scriptwriters, and qualified staff, our company is known for immediate turnaround - both initially and for future program changes. Generally, we estimate that your initial setup time will take approximately 1 week (likely much less) while regular program changes are done within 24-48 hours. In the world of marketing and advertising, things happen quickly. Selecting an on-hold company that is able to meet this quick turnaround is critical. Also, if you need something recorded in an hour, let us know. We're pretty good at making miracles happen.

Why should my company get a music on hold messaging system?

Reinforces ad campaigns 
Builds buyer confidence 
Enhances company image 
Entertains caller 
Creates sales opportunities 
Reassures callers that they are not forgotten 
Keeps callers from hanging-up 
Psychologically reduces hold-time 
Over 85% of callers prefer on-hold systems

Why TelephoneOnHold.com? 

In short, our service, quality audio, and value. Here are a few other reasons:
Professional voice talent 
Fully licensed music 
Our in-house studio provides immediate turnaround 
Competitively priced 
Equipment is easily setup 
24-7 Customer service & support 
Message updates are easily submitted online 
Your company is assigned a personal "on-hold concierge"
We're family owned & operated - which means you'll receive consistent, friendly service 
We've been around the block and know what works (experience counts!) 
Our 100% satisfaction guarantee and our famous low-price guarantee. That's a lot of guarantees!

Will the system work with our current phone system? ​

Yes. (That's the short answer. And now, here's the longer answer:) TelephoneOnHold.com offers equipment that is compatible with both digital PBX (KSU) phone systems (often found in business offices) and analog phones (most commonly used at home or in smaller offices). If you don't have a big business phone system, we have simple adapters that will give your phones Telephone On Hold capability! (They install just like an answering machine and work brilliantly to provide your callers with a world-class on-hold experience!) As well, our on-hold service works great with virtually all VoIP phone systems. Please inquire for more details with a TelephoneOnHold.com sales consultant regarding the appropriate on-hold system for your business. 1-866-359-HOLD (4653)

Do you have to meet with us in person

Our service is available to all 50 US states as well as Canada, the Caribbean, Puerto Rico and South America. We will conference with you by phone and email to fulfill your on-hold marketing and equipment requirements. If we happen to be in your area, we'll stop by and say "hello." ​

What kind of Music on hold equipment will i need?

If you have a business phone system with music on hold capability, chances are you'll require a small playback device (an external audio player) that plugs directly into your phone system. This device plays audio 24-7 into your phone system so whenever a caller is placed on-hold, they will hear what is being broadcast by this box. If, on the other hand, you do not have a business phone system with music on-hold capability, we can supply you with an adapter that will give you this ability. (If you've purchased your office phones from an office supply store, chances are you'll need an adapter.) Either way, we can help you out!
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Why don't you have prices listed on your site?

We are a competitively priced on-hold provider that provides this service to thousands of business owners. Not all of our clients fit into the same pair of shoes. In fact, some like sneakers, others like slippers. After a five minute discussion, we can provide you with appropriate pricing for your company. Music on hold player needs, number of locations, frequency of program changes, special language requirements and automated attendant recordings all play into the equation of pricing. We think you'll be pleasantly surprised at the overall value that we are able to provide to your company.  Call us today for a quick, no pressure quote 1-866-359-4653.  
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Who writes the music on hold message script?

Our in-house staff of scriptwriters will craft a message on hold script for you. The writers in our ScriptLab will create your script based on: 1) information that you provide to us about your business, 2) goals that you wish to accomplish with your on-hold marketing, 3) previous scripts that we've created for similar businesses in the past, and 4) our savvy knowledge of what callers want to hear and what they don't want to hear. Once we complete your rough draft, we'll send it over to you for your review and approval. It really is that simple.

What are the next steps?

Call us. We're friendly, and always polite. And, we always use extra strength deodorant

What makes Telephoneonhold.com special?

Our years of experience, thousands of delighted clients, and friendly, responsive service.  You'll appreciate our attention to detail, impressive results at incredible prices.  We're a low-pressure, friendly music on-hold messaging company and we look forward to working with your business.   We have three in-house production studios, dedicated client coordinators, technical support team and you get a real live person when you call.   #callanytime

Enhance your company's on-hold

experience  with music on hold

with custom messaging.  It's quick, easy

and affordable.  Contact us for a free

on-hold quote and consultation.

1-866-359-4653