Contact the marketing experts at TelephoneOnHold.com for help improving your business – and your bottom line!
What a caller hears on hold can change their perception of your business. A poor quality music on hold program might just have callers thinking your business is subpar as well. While a high-quality on hold marketing program will enhance your business image. Especially during the last year, businesses have experienced a marked increase in calls. How those callers are supported makes the difference between holding and hanging up.
Our own music on hold marketing guru was highlighted in this Boston Globe article about the importance of a top-quality caller experience. Justin Ginsberg, president of OnHold.com, which customizes music and messages for phone systems, says the pandemic has prompted industries of all sorts — medical, travel, retail — to reevaluate what they’re communicating to their customers on hold. Often, he says, the answer is not much. “People don’t like having their time wasted,” Ginsberg says. “If you’re making them wait, you might as well answer questions, direct them to resources that can satisfy their needs right now.”
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Voice over Internet Protocol (VoIP) Phone Service Music On Hold by Telephone On Hold
In recent years, Voice over Internet Protocol (VoIP) telephone service from 8x8, Weave, Grasshopper, Jive, Ooma, and many more has become increasing popular. There are many benefits to these services such as lower cost, ease of use for remote workers, and expanded features. Many Voice over Internet Protocol (VoIP) telephone services allow their customer or representative to log into a web portal and upload a music on hold message audio program, such as created by TelephoneOnHold.com. This makes it easy & seamless for companies using Voice over Internet Protocol (VoIP) services to have TelephoneOnHold.com music on hold messaging that plays to every caller. Not sure what your Voice over Internet Protocol (VoIP) telephone service offers? Give Telephone On Hold a call at 866-359-4653 & be sure to view our instructional music on hold messaging and Voice over Internet Protocol (VoIP) telephone videos at https://www.youtube.com/user/telephoneonhold.
Visit Telephone On Hold, on hold messaging experts, at TelephoneOnHold.com or call 866-359-4653!
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Telephone On Hold
We're here to help your business create a great on-hold experience. We've been very fortunate to assist thousands of small and large businesses with their on-hold marketing. Have fun reading a few posts of our blog! Have a question? Give us a call at 1-866-359-4653.
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