Medical offices are experiencing a surge of phone calls due to Coronavirus COVID-19. Patients are calling with questions and concerns about appointments or symptoms they are experiencing, overwhelming medical office staff. A cohesive custom telephone audio solution will assist medical teams, offering improved patient support. In this evolving time, it is critical for the healthcare industry to provide accurate information to callers. Per American Medical Association (AMA) recommendations: “Utilize a recorded message where possible advising patients how to self-screen and to advise those who have recently traveled to self-quarantine if recommended by the CDC and/or their state or local department of health.”
A custom healthcare auto-attendant daytime greeting offers guidelines for patients experiencing a medical issue and directs callers to the appropriate department. An afterhours greeting provides patient instructions for an emergency outside of office hours. As well, custom greetings encourage callers to utilize your website and social media for non-emergency assistance.
Use the time a caller to your medical office is on hold to calm anxious patients, educate callers about Coronavirus COVID-19 directives and reassure patients that you are adhering to the latest AMA, CDC and WHO directives. Provide your callers a reliable, informative, and reassuring telephone experience.
Call Telephone On Hold (part of the OnHold.com family) at 1-888-321-8477 to learn more or visit OnHold.com/Medical
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According to the National Pest Management Association (NPMA), the pest control industry has been designated essential by most states during the Coronavirus COVID-19 outbreak. While updating your website and social media, don’t forget your auto-attendant, greetings, and on hold messaging. You’re likely experiencing a higher than normal call volume, and keeping those callers on the phone, and informed, is imperative.
Be sure to market your vital residential and commercial cleaning, sanitizing and disinfecting services. Educate callers about standard services such as flea, tick, rodent, termite and mosquito control. As many of these services are conducted on the exterior of residential and commercial buildings, there is limited, if any, social interaction required.
Use the time a client is on hold to reassure them your pest control business is following CDC business guidelines to protect them, their home or business and your employees. Explain additional sanitization practices, operational safety gear, personal protection equipment and employee wellness assessments.
Call TelephoneOnHold.com (part of the OnHold.com family) at 1-888-321-8477 to learn more or visit OnHold.com/Pest-Control
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Restaurant Telephone Audio Messaging and Marketing During the Coronavirus COVID-19 Pandemic
As many restaurants are unable to offer dine in service due to Coronavirus COVID-19, and people are following CDC recommendations for social distancing, calls are growing exponentially for restaurant takeout, curbside delivery and residential and business delivery. At a time when your restaurant, pizzeria or QSR is seeing a spike in “to go” business, you’re bound to handle more calls, place more calls on hold, and for longer periods of time.
This is where custom greetings, voice prompts and on hold messaging will serve dual purposes – to educate callers about your available services and increase profits by marketing your appetizers, sides, desserts, and beer and wine delivery. While this is no doubt a time of adjustment for the restaurant industry, use the increased phone traffic to propel your revenue-boosting add-ons.
Also, here are a few Coronavirus COVID-19 tips from US Foods: Make it easy for your customers and new customers to find you and call you. As circumstances are rapidly changing, ensure your information is current and up to date. Promote that you have a dedicated space for curbside pickup, with dedicated times, to limit physical interaction.
Call Telephone On Hold (part of the OnHold.com family) at 1-888-321-8477 to learn more or visit OnHold.com/Restaurant.
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Insurance agencies are responding to a substantial increase in calls with questions about life, health, travel, business interruption, workers’ compensation, event cancellation, or business liability. An overwhelmed insurance agency needs customized auto-attendant greetings, voice prompts and messaging on hold to assist in their approach to phone calls.
One example would be to use custom voice prompts that direct callers to specific policy experts – even if this prompt leads them to voicemail, it will allow your team to return calls as time permits, and process calls in an orderly manner.
A custom greeting, in addition to providing agency identification, reminds callers to make use of your online resources or to call during less busy hours.
While on hold, callers will hear custom messaging about your policies and provisions, and recommendations for policy add-ons or updates.
A thoughtful approach to insurance agency telephone audio messaging will assist in creating a telephone experience that eases caller anxiety, provides rapid, pertinent information to clients, and assists the agency in controlling the overall call flow.
Call TelephoneOnHold.com (part of the OnHold.com family) at 1-888-321-8477 to learn more or visit OnHold.com/Insurance.
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Public Health Emergency On Hold Messaging Offered for Free to Overwhelmed Businesses by OnHold.com (Parent of Telephone On Hold)
Press Release (ePRNews.com) - MONTVALE, NJ – In an effort to support medical facilities, hospitals, dental practices, schools, restaurants and general businesses, OnHold.com is offering complimentary downloadable music on hold messages. These informative on hold messages help businesses get the word out regarding guidelines for living and working within the uncertainty and anxiety of the Coronavirus COVID-19. The information contained in the on hold messages is disseminated from trustworthy resources such as the Center for Disease Control and Prevention (CDC), World Health Organization (WHO) and Small Business Administration (SBA).
“These are extraordinary, uncharted times and we want to do our part to assist in providing accurate, reassuring information to the public” says Justin Ginsberg, President of OnHold.com, a production company that specializes in professionally produced telephone audio on hold and phone messages. “We’re hearing from a number of clients across all sectors that they are experiencing a much higher call volume, with longer hold times” says Ginsberg. “If offering some practical, complimentary on hold messages to any business helps manage some of the anxiety, we’re happy to be of service.”
OnHold.com offers the following suggestions for creating a compassionate, enhanced caller experience, particularly during crisis management:
About OnHold.com (parent of Telephone On Hold):
New Jersey audio production company specializing in professionally recorded and produced music-on-hold, auto-attendant, IVR and voicemail messaging for over 10,000 businesses in all industries including dental, veterinary, medical, travel, restaurant and retail. Custom productions include professionally scripted and narrated recordings delivered to client phone systems/call centers. For more information, visit www.onhold.com or contact 1-888-321-8477.
OnHold.com | 1-888-321-8477
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