Adding custom telephone on hold to your Comcast Business VoiceEdge phone service.
You’ll need the on hold audio file provided by our studios, and your custom telephone on hold will be up & running with your Comcast Business VoiceEdge phone system in no time!
To Access Music on Hold settings, sign into your Comcast Business My Account online and select the Business VoiceEdge Manager from the Services menu.
Expand the Advanced Settings section and select Music On Hold
In the General Settings section, select the Pencil icon to edit the selected music
Upload the custom music on hold audio file sent by our studios.
Enable music to play during Call Hold and Call Park.
Select the check mark to confirm
In the Internal Call Settings section, select the Pencil icon to edit Music On Hold settings for internal callers.
Select “Play Custom Music File”
Select the check mark to confirm.
You’re ready to play custom on hold messaging to every caller via your Business VoiceEdge service!
Questions? Call Telephone On Hold (part of the www.OnHold.com family) at 1-888-321-8477!
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Telephone On Hold
We're here to help your business create a great on-hold experience. We've been very fortunate to assist thousands of small and large businesses with their on-hold marketing. Have fun reading a few posts of our blog! Have a question? Give us a call at 1-866-359-4653.
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