According to the National Pest Management Association (NPMA), the pest control industry has been designated essential by most states during the Coronavirus COVID-19 outbreak. While updating your website and social media, don’t forget your auto-attendant, greetings, and on hold messaging. You’re likely experiencing a higher than normal call volume, and keeping those callers on the phone, and informed, is imperative.
Be sure to market your vital residential and commercial cleaning, sanitizing and disinfecting services. Educate callers about standard services such as flea, tick, rodent, termite and mosquito control. As many of these services are conducted on the exterior of residential and commercial buildings, there is limited, if any, social interaction required.
Use the time a client is on hold to reassure them your pest control business is following CDC business guidelines to protect them, their home or business and your employees. Explain additional sanitization practices, operational safety gear, personal protection equipment and employee wellness assessments.
Call TelephoneOnHold.com (part of the OnHold.com family) at 1-888-321-8477 to learn more or visit OnHold.com/Pest-Control
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Insurance agencies are responding to a substantial increase in calls with questions about life, health, travel, business interruption, workers’ compensation, event cancellation, or business liability. An overwhelmed insurance agency needs customized auto-attendant greetings, voice prompts and messaging on hold to assist in their approach to phone calls.
One example would be to use custom voice prompts that direct callers to specific policy experts – even if this prompt leads them to voicemail, it will allow your team to return calls as time permits, and process calls in an orderly manner.
A custom greeting, in addition to providing agency identification, reminds callers to make use of your online resources or to call during less busy hours.
While on hold, callers will hear custom messaging about your policies and provisions, and recommendations for policy add-ons or updates.
A thoughtful approach to insurance agency telephone audio messaging will assist in creating a telephone experience that eases caller anxiety, provides rapid, pertinent information to clients, and assists the agency in controlling the overall call flow.
Call TelephoneOnHold.com (part of the OnHold.com family) at 1-888-321-8477 to learn more or visit OnHold.com/Insurance.
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TelephoneOnHold.com helps thousands of businesses be heard through innovative, custom audio branding. We create music on hold messaging that speak to your callers on hold. Telephone On Hold also develops custom auto-attendant greetings and voice prompts to enhance your business image. Visit TelephoneOnHold.com or call 866-359-4653 to hear more!
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