Medical offices are experiencing a surge of phone calls due to Coronavirus COVID-19. Patients are calling with questions and concerns about appointments or symptoms they are experiencing, overwhelming medical office staff. A cohesive custom telephone audio solution will assist medical teams, offering improved patient support. In this evolving time, it is critical for the healthcare industry to provide accurate information to callers. Per American Medical Association (AMA) recommendations: “Utilize a recorded message where possible advising patients how to self-screen and to advise those who have recently traveled to self-quarantine if recommended by the CDC and/or their state or local department of health.”
A custom healthcare auto-attendant daytime greeting offers guidelines for patients experiencing a medical issue and directs callers to the appropriate department. An afterhours greeting provides patient instructions for an emergency outside of office hours. As well, custom greetings encourage callers to utilize your website and social media for non-emergency assistance.
Use the time a caller to your medical office is on hold to calm anxious patients, educate callers about Coronavirus COVID-19 directives and reassure patients that you are adhering to the latest AMA, CDC and WHO directives. Provide your callers a reliable, informative, and reassuring telephone experience.
Call Telephone On Hold (part of the OnHold.com family) at 1-888-321-8477 to learn more or visit OnHold.com/Medical
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According to the National Pest Management Association (NPMA), the pest control industry has been designated essential by most states during the Coronavirus COVID-19 outbreak. While updating your website and social media, don’t forget your auto-attendant, greetings, and on hold messaging. You’re likely experiencing a higher than normal call volume, and keeping those callers on the phone, and informed, is imperative.
Be sure to market your vital residential and commercial cleaning, sanitizing and disinfecting services. Educate callers about standard services such as flea, tick, rodent, termite and mosquito control. As many of these services are conducted on the exterior of residential and commercial buildings, there is limited, if any, social interaction required.
Use the time a client is on hold to reassure them your pest control business is following CDC business guidelines to protect them, their home or business and your employees. Explain additional sanitization practices, operational safety gear, personal protection equipment and employee wellness assessments.
Call TelephoneOnHold.com (part of the OnHold.com family) at 1-888-321-8477 to learn more or visit OnHold.com/Pest-Control
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Insurance agencies are responding to a substantial increase in calls with questions about life, health, travel, business interruption, workers’ compensation, event cancellation, or business liability. An overwhelmed insurance agency needs customized auto-attendant greetings, voice prompts and messaging on hold to assist in their approach to phone calls.
One example would be to use custom voice prompts that direct callers to specific policy experts – even if this prompt leads them to voicemail, it will allow your team to return calls as time permits, and process calls in an orderly manner.
A custom greeting, in addition to providing agency identification, reminds callers to make use of your online resources or to call during less busy hours.
While on hold, callers will hear custom messaging about your policies and provisions, and recommendations for policy add-ons or updates.
A thoughtful approach to insurance agency telephone audio messaging will assist in creating a telephone experience that eases caller anxiety, provides rapid, pertinent information to clients, and assists the agency in controlling the overall call flow.
Call TelephoneOnHold.com (part of the OnHold.com family) at 1-888-321-8477 to learn more or visit OnHold.com/Insurance.
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Creating A Positive Customer Experience by TelephoneOnHold.com
A marketing initiative, in addition to increasing revenue, should take into consideration creating a positive customer experience. TelephoneOnHold.com, a creative marketing company, is experienced in developing customized audio and website marketing to create an enhanced customer experience.
Custom Auto-Attendant, Voicemail and Greeting: When a customer, or potential customer, calls your business, what do they hear? As more businesses move to hosted phone / VoIP (voice over internet protocol) phone systems, many allow customized audio to be loaded into the system. Contact TelephoneOnHold.com for help!
Custom Music On Hold Messaging: Inevitably, during the course of a day, customers are placed on hold at your business. TelephoneOnHold.com will create a custom music on hold message that educates, informs, and entertains callers with information about your business - increasing revenue & creating a positive experience for your caller on hold.
Website Design: Your website is your virtual front door. What does it show to customers, or potential customers? TelephoneOnHold.com designs custom websites that bring a visitor into your business, providing a captivating atmosphere for visitors, compelling them to contact you.
What type of customer experience are you creating? Contact TelephoneOnHold.com at 866-359-4653 for a free marketing analysis!
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Uploading Your Custom Telephone On Hold Auto Attendant Greeting with Nextiva Phone System:
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Questions? Call Telephone On Hold at 866-359-4653!
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