Patients are calling with questions about appointments and concerns about symptoms they are experiencing, increasing the burden for medical office staff and prolonging hold times for patients. A consistent, customized telephone audio solution will assist healthcare teams, offering better quality patient support.
A custom healthcare auto-attendant greeting offers guidelines for patients experiencing a health issue and directs callers to the appropriate department. An afterhours greeting provides patient directives for an emergency outside of office hours. As well, custom greetings encourage callers to utilize your website and social media for non-emergency assistance.
As the information publicly available can be confusing, misleading, and frightening, doctors’ offices, hospitals, and urgent care facilities are using custom on hold messages to provide accurate information and guidance.
TelephoneOnHold.com (part of the OnHold.com family) develops custom on hold programs for the healthcare industry to help allay patient fears, deliver valuable tips, and offer support. Provide your patients a reliable, informative, and reassuring telephone experience. Contact Telephone On Hold at 1-888-321-8477 to learn ways we can help you improve patient care.
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Why do you need music and message on hold services from TelephoneOnHold.com?
You might think you don't place many calls on hold, but the reality is thousands of calls are placed on hold each day. Whether you are a healthcare facility and need to look up patient information, an insurance agency that needs to transfer a call, a florist shop that needs to answer another call or a salon that needs to look up a stylist’s schedule, you place callers on hold! Hold time is the perfect time to educate callers about your services, inform them about current specials or promotions or entertain them with company trivia. No matter your on-hold music and messaging needs, TelephoneOnHold.com has you covered!
Visit us at www.telephoneonhold.com or call 866-359-4653 anytime!
TelephoneOnHold.com | 866-359-4653
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Telephone On Hold
We're here to help your business create a great on-hold experience. We've been very fortunate to assist thousands of small and large businesses with their on-hold marketing. Have fun reading a few posts of our blog! Have a question? Give us a call at 1-866-359-4653.
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