The Telephone On Hold team created this list to assist you in your search for an on-hold company. Of course we hope you’ll hire us, but if not, make sure you are covering the bases. Here are 10 tips for selecting the right music on hold provider.
Number 1: Experience. When you boil it down, nothing beats years of experience servicing thousands of clients. In the on hold world, experience is key; especially within your industry.
Number 2: An in-house studio, as this guarantees your business rapid turnaround, quality assurance and quick production updates in the future.
Number 3: A member of the On Hold Messaging Association. In the world of on-hold companies, only a select few have been granted membership in this elite international group. An even more exclusive segment has been elected to the board of directors. Go with a company that has industry clout!
Number 4: World class voices. Local talent simply can’t compete with the training, experience, and exposure of some of the nation’s leading on hold voice talent. There’s a reason why fortune 100 companies sound as good as they do.
Number 5: Exceptional customer service. Whether it’s support, creative marketing assistance, or guidance for building a complex auto attendant tree, a good on hold messaging company will be there for you with consultative, hands-on support.
Number 6: Low-pressure. Many on hold companies have been built on a high-pressure "boiler-room" sales approach. If a commission check is all they want, then the sales associate simply doesn’t have your best interests in mind.
Number 7: A full creative team. Your business is unique and that’s exactly how you should sound. An on hold company creative staff will interview you and bring out your business strengths in your on hold program.
Number 8: A variety of flexible on hold solutions. Remember, the same shoe doesn’t fit every foot the same way. A good on-hold company will recognize this and offer you a variety of solutions – flexible in nature to accommodate a variety of needs. Not every business has the same marketing strategy, budget or goal.
Number 9: Buying power. It’s no secret that an industry-leading on hold company purchases more music on hold equipment than smaller operations. Working with a company that has this buying power will translate into significant savings for your business.
Number 10: A 100% satisfaction guarantee. Let’s face it, happy clients tell ten friends, unhappy clients tell 100. A music on hold company will be your voice to your callers. Make sure you’re provided with a satisfaction guarantee.
And, as a little bonus, Number 11: Value. You want to ensure you are offered exceptional value. Working with an on-hold provider that is serious about competitive pricing will assure your business an exceptional value.
Have a question about on hold marketing for your business? Give Telephone On Hold a call. Our team will answer your questions and solve your problems. At Telephone On Hold, we make every call count.
TelephoneOnHold.com | 866-359-4653
#musiconhold #messageonhold #callanytime #onholdmessaging #onholdmusic #commercialsonhold #on-hold #onholdmarketing #branding #marketing #onholdexperts #engagedonhold #telephoneonhold
Telephone On Hold
We're here to help your business create a great on-hold experience. We've been very fortunate to assist thousands of small and large businesses with their on-hold marketing. Have fun reading a few posts of our blog! Have a question? Give us a call at 1-866-359-4653.
Music On Hold Marketing
Call us for a complimentary
music on hold consultation:
Refer A Business & Earn $100 Here