Insurance Agency Audio Messaging and Marketing During the Coronavirus COVID-19 Pandemic
Insurance agencies are responding to a substantial increase in calls with questions about life, health, travel, business interruption, workers’ compensation, event cancellation, or business liability. An overwhelmed insurance agency needs customized auto-attendant greetings, voice prompts and messaging on hold to assist in their approach to phone calls.
One example would be to use custom voice prompts that direct callers to specific policy experts – even if this prompt leads them to voicemail, it will allow your team to return calls as time permits, and process calls in an orderly manner.
A custom greeting, in addition to providing agency identification, reminds callers to make use of your online resources or to call during less busy hours.
While on hold, callers will hear custom messaging about your policies and provisions, and recommendations for policy add-ons or updates.
A thoughtful approach to insurance agency telephone audio messaging will assist in creating a telephone experience that eases caller anxiety, provides rapid, pertinent information to clients, and assists the agency in controlling the overall call flow.
Call TelephoneOnHold.com (part of the OnHold.com family) at 1-888-321-8477 to learn more or visit OnHold.com/Insurance.
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