Our Telephone On Hold team put together this quick list to help you in your search for an amazing on-hold company. Sure, we hope you’ll hire us, but if not, make sure you’re covering your bases. Here are ten tips for choosing the right music on hold provider.
Number 1: Experience. When you boil it down, nothing beats years of experience servicing thousands of clients ... In the on hold world – as is the case in many industries – experience is key; especially within your industry.
Number 2: An in-house studio, as this will guarantee your business quick turnaround, quality assurance and quick production updates in the future.
Number 3: A member of the On-Hold Messaging Association. In the world of on-hold companies, only a select few have been granted membership in this elite international group. An even more exclusive segment has been elected to the board of directors. Go with a company that has industry clout!
Number 4: World class voices. Local talent simply can’t compete with the training, experience, and exposure of some of the nation’s leading message on hold voice talent. There’s a reason why fortune 100 companies sound as good as they do.
Number 5: Exceptional customer service. Whether it’s technical support, creative marketing assistance, or guidance for building a complex auto attendant tree, a good on-hold messaging company will be there for you with consultative, hands-on support.
Number 6: Is Low-pressure. Many on hold companies have been built on a high-pressure boiler-room sales approach. If a commission check is all they are after, then the sales associate simply doesn’t have your best interests in mind.
Number 7: A full creative team. Your business is unique and that’s exactly how you should sound. An on-hold company creative staff will interview you and bring out your business strengths in your on-hold program.
Number 8: A variety of flexible on hold solutions. Remember, the same shoe doesn’t fit everyone the same way. A good on-hold company will recognize this and will offer you a variety of solutions – flexible in nature to accommodate a variety of needs. Not every business has the same marketing strategy, budget and goal.
Number 9: Buying power. It’s no secret that an industry-leading on-hold company purchases far more music on hold equipment than smaller on-hold operations. Working with a company that has this buying power will translate into significant savings for your business.
Number 10: A 100% satisfaction guarantee. Let’s face it, happy clients tell five friends, unhappy clients tell 500. A music on hold company will be your voice to your callers. Make sure you’re provided with a satisfaction guarantee.
And, as a little bonus, Number 11: Value. These days especially, you want to be certain that you are offered exceptional value. Working with an on-hold provider that is serious about competitive pricing will assure your business an exceptional value.
Have a question about on-hold marketing for your business? Give Telephone On Hold a call. Our team will answer your questions and solve your problems. At Telephone On Hold, we make every call count.
TelephoneOnHold.com | 866-359-4653
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Telephone On Hold
We're here to help your business create a great on-hold experience. We've been very fortunate to assist thousands of small and large businesses with their on-hold marketing. Have fun reading a few posts of our blog! Have a question? Give us a call at 1-866-359-4653.
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